Privacy & Cookies Policy

Melin Tregwynt may collect and process information relating to you, companies and/or individuals.

It could be any person using our services, customers, suppliers, business contacts, employees, students and other people we have a relationship with or may need to contact.

The Data Protection policy describes how this personal data is collected, handled and stored to meet the company’s data protection standards – and to comply with the law.

Privacy policy

Policy scope

This policy applies to:

  • All employees of Melin Tregwynt Ltd and its Directors
  • All contractors, suppliers and other people working on behalf of Melin Tregwynt Ltd
  • All data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998 and GDPR

Data collection

  • When you order products over the phone or in our mill shop, we collect your name, billing address, delivery contact and address if different, phone number, transaction and credit card information and phone number in order to process your order and offering you the best service we can. Once payment is made your credit card information is destroyed securely. We make sure that we comply with the latest PCI DSS (Payment Card Industry - Data Security Standard). We will keep this data for a minimum of 6 years for our accounts administration and financial records.

  • When you agree to enter our mailing list over the phone or in our mill shop for our monthly newsletters and special offers, we collect your name and email.

  • When you visit our website, we collect your IP address in both our mill website and our e-store in order to analyse the traffic and improve our products and services. For more details, please see our cookies policy below.

  • When you register on our e-store, we collect your name, email and IP address in order to create an account with us. Our website will send you an automated notification email about your new contact submission. This email is not sent via encrypted channels. This registration will be for your own purposes and can be removed whenever you wish to, only if no orders were made, by calling us on 01348 891 225 or emailing us at for your account to be deleted from our records.

  • When you order products using your account on our e-store, we collect your name, billing address, delivery contact and address if different, phone number, transaction and credit card information, phone number and IP address during the checkout process in order to process your order and offering you the best service we can. Our website will send you automated emails. These emails are not sent via encrypted channels. We do not store your card payment information.

  • When you subscribe to receive our newsletter by email we collect your name and email address and when you subscribe to receive our printed catalogue we collect your postal address as well. This personal data is exported via our subscription centre for marketing purposes to our mailshot services. You can unsubscribe at any time online via our subscription centre or by phone on 01348 891 225, by email at and by post at Melin Tregwynt, Castlemorris, Haverfordwest, Pembrokeshire, SA62 5UX.

Cookies policy

We've updated our website so that you can decide if you want to accept cookies from us or not. Our website relies on some cookies because without them, important parts of the website will not work. We will however always honour your preference and only read or write to cookies based on the settings you choose.

Are our cookies safe?

  • Yes – they don’t harm your computer.

  • Yes – they do not contain any confidential details such as your email address or payment details.

The cookies we use

The cookies we use help us to enhance your shopping experience. Enabling cookies enhances your visit to our website, lets us check everything is working properly, and enables us to give you a more personalised web experience, such as helping us to show you products and offers we believe will interest you. They are 100% safe and secure and we recommend they are switched on.

The five types of cookies we use are explained below:

1. Essential cookies allow us to:

  • Ensure the site works properly so it’s easy to shop.

  • Make sure the correct items are kept in your basket.

  • Select the right version of our website for your computer, whether it’s a PC, iPad, mobile phone or other device.

These cookies are always enabled as they make sure essential features, like the shopping basket, work as they should. These cookies do not gather personal information or remember where you’ve been on the internet. If your browser is set to refuse these cookies, our site will not work correctly.

2. Customer cookies allow us to:

  • Remember what’s in your basket between visits.

These cookies help us to tailor your visit to make your online shopping experience better. So that we can offer you all features of our website, we recommend that these cookies are enabled.

3. Analytics cookies allow us to:

  • Raise the standard of our service by understanding how our customers use our site.

  • Help identify any errors so we can fix them.

  • Gather information which helps us continually improve our website.

We use our webhosts analysis tools both SquareSpace and Magento and also Google analytics for both our mill website with SquareSpace and Magento E-Store.

4. Third-party cookies send information to trusted websites, allowing us to:

  • Show you the most relevant products, offers and adverts when you visit other sites, including social networks.

5. Social cookies allow you to:

  • Share our website pages with social networks such as Facebook. For example, when viewing a product on our website you may see a ‘like’ button. By clicking this, you will share the product on your Facebook page and Facebook will add a cookie to your computer.

To remember your chosen settings, a cookie will be stored in your current browser. If you delete all cookies from your browser, you will have to update these settings again. If you use a different device, different account on your PC or a different browser, you will need to set your preference for them too. The settings you have chosen today will only apply to device and browser you are using now.