Terms and Conditions

It is important that you carefully read these terms and conditions because your use of Melin Tregwynt's website is subject to them.

1 Introductions and Conditions

Thank you for visiting Melin Tregwynt, which is the trading name of Melin Tregwynt Limited (registered number 8333693 and VAT number 122255508, whose registered office is Castlemorris, Haverfordwest, Pembrokeshire, SA625UX ("Melin Tregwynt", "us").

Melin Tregwynt provides mail order retail and other services to you through this website and those online services are provided to you on the basis of these terms and conditions. Please note that they may be modified from time to time without notice to you and you will be deemed to have accepted any modifications if you continue to use this website after any modifications have been posted on it. When you use Melin Tregwynt's website or any of Melin Tregwynt's online services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions. These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed. Use of this website indicates acceptance of these terms and conditions, but they do not affect your statutory rights. If you are uncertain about any aspect of these terms and conditions you should contact us before placing an order on 01348 891 644 or by e-mail to info@melintregwynt.co.uk.

2 Descriptions of products and prices

Melin Tregwynt's products are not mass produced and many are made by hand and using natural materials. As a result individual products are often unique. The product you receive may well not be identical to the equivalent product pictured on this website or to those supplied previously or as part of the same shipment. Whilst Melin Tregwynt endeavours to ensure that all pictures, descriptions, specifications and illustrations on this website are correct, they are provided for guidance only, so as to present a general idea of our products, and we reserve the right to alter them. They do not form part of these terms and conditions. We try our hardest to ensure that the colours are reproduced as accurately as possible, but we cannot control the technical issues concerned with rendering images through the use and performance of the different browsers, browser environments and screens that you view the site on.

Prices quoted on this website are indicative only and are subject to change. All prices on this website are inclusive of United Kingdom VAT but exclude packing and delivery.
Melin Tregwynt is under no obligation to provide any product to you at an incorrect (lower) price, even after we have sent you a sales order, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as mis-pricing.

3 Discount

Our discount vouchers can be used at any Melin Tregwynt retail outlet or be sent with your mail order. It entitles the bearer to 20% discount (with a maximum discount of £50). The discount voucher displays a unique No. When you place your order to redeem your voucher, please give us this No. Vouchers are only valid for one use. Once the voucher has been used (whether in an authorised or unauthorised manner) it will become void. The voucher recipient is responsible for ensuring that the unique No. on their voucher is kept secret and is not used by anyone else. This voucher is valid for three months until the date written on the front.

Only one voucher can be accepted per transaction. Defaced, torn or photocopied vouchers will not be accepted. The voucher may not be used in conjunction with other offers or promotions.

This voucher is for goods only and may not be exchanged for cash. This voucher does not cover postage or carriage costs.

All standard terms and conditions apply when placing an order using a voucher.

It is accepted at staff’s discretion.

4 Credit Card security

We use a third party payment provider called "Sage Pay" on our website. Sage Pay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.

Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party. We, ourselves, do not hold any credit details from this site.

We use a third party payment provider called “VeriFone” in our shop and in our office for your mail orders. VeriFone is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard.

Once you have given us your card details for your mail order, VeriFone will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details are stored safely.

5 Currency

All prices quoted are British Pounds Sterling, and all purchases will be charged in British Pounds Sterling.

6 Ordering outside the UK – Customs duty and Sales taxes

6.1 If you request deliveries to a non-European Union country, please note:

Your purchase will be UK Value Added Tax exempt, and 20% will be deducted from the cost of your item on checkout.

You may have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.

6.2 If you place an order for delivery outside the UK

They may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

7 Holidays

Our mill shop is open most days except for Christmas (two days) and New Year’s Day.

8 Liability

Total liability for any claim however arising shall not exceed the price of the goods supplied by us to you. We shall not be liable for any consequential customer loss whether this arises from a breach of duty, in contract or in any other way. We cannot accept any liability as a result of any failure to comply with specific instructions set out on this site. Your statutory rights are not affected by this statement.

9 External Links

Melin Tregwynt may provide or third parties may provide links to other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability or privacy practices of those websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

10 Indemnity

You agree to indemnify Melin Tregwynt and hold Melin Tregwynt harmless from and against any losses, claims, actions or demands (including any legal fees incurred in connection with any such loss, claim, action or demand) resulting from your misuse of this website or Melin Tregwynt's online services or your breach of these terms and conditions.

11 Virus Protection and Compatibility

While certain precautions have been taken to detect computer viruses and ensure security, Melin Tregwynt cannot guarantee that the website is virus-free and secure. We will not be liable for any loss or damage which occurs as a result of any virus or breach of security. We do not give any warranties as to the compatibility of the website with your computer systems, software and/or hardware. Your use of this website and Melin Tregwynt's online services is at your sole risk.

12 Method of payment

If you wish to pay by credit/debit card, please give your card number, expiry and the security code. We accept most cards including Visa Debit, Visa, MasterCard and American Express. We are happy to accept credit card orders from overseas. We do not invoice for any item until it is ready to be despatched. Back ordered items are not invoiced until they are despatched. Payment may also be made by cheque payable to Melin Tregwynt Ltd.

13 Title claim

These goods remain the property of Melin Tregwynt Ltd until such time as they are paid for. The risk in the goods shall pass to you on delivery but the ownership of the goods shall remain with us until full payment has been received from you.

14 Copying

Melin Tregwynt are members and support the aims and objectives of ACID (Anti Copying In Design) www.acid.uk.com.

All copyright, design rights and other intellectual property rights in our designs and products (and in the images, text and design of this website) are and will remain the property of Melin Tregwynt. Any infringement of these rights will be pursued vigorously. All designs shown in our catalogues are original designs by Melin Tregwynt Ltd and are protected by copyright. In the event of any unauthorised copying we are entitled to take legal proceedings against the customer, wholesaler or manufacturer.

15 Customer service

Looking after the needs of our customers is our primary concern. On the rare occasions where there might be a problem with an incorrect dispatched order or the merchandise is damaged or faulty, please contact us immediately. We promise a speedy response with friendly and helpful service.

16 General

If any of these terms and conditions is found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by Melin Tregwynt of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term. You are not permitted to reproduce, sell or exploit for any commercial purpose any part of this website or Melin Tregwynt's online services.

None of these terms and conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party. These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the Courts in England and Wales.

For up-to-date information on Melin Tregwynt's services and all support facilities or if you have any queries about this website, Melin Tregwynt's services or have any questions concerning these terms and conditions, please contact us on 01239 891 644, at mailorder@melintregwynt.co.uk or by writing to us at Melin Tregwynt, Castlemorris, Haverfordwest, Pembrokeshire, SA62 5UX.